Dakimakura help centre & FAQ

A dakimakura is a long Japanese-style body pillow. We make printed pillow covers with anime artwork; each product page shows whether you are buying a cover, an inner pillow or an accessory.

No, unless the product title says otherwise. Our covers are sold without filling. Inner pillows are sold separately where available, and 3D accessories are add-ons that do not automatically include a cover or pillow.

Choose the same size as your inner pillow so the cover fits snugly. Available sizes are shown in the size selector on each product page.

Our size guide compares every size in centimetres and inches.

• Peach Skin – smooth, matte and easy to care for; a good choice for spring and autumn.
• Plush – soft, slightly fluffy and warmer; ideal for winter.
• 2WAY – stretchy, smooth and cool to the touch; comfortable from spring to autumn.
• NEW 2WAY – our premium option with more stretch, a silkier feel and very vivid print; suitable all year round.

Not every design is available in all four fabrics. Compare them in our material guide.

Yes. Covers are printed on both sides, usually with a different pose on each side. If you would like to combine two available designs of the same character, contact us before the order moves into production.

• Turn the cover inside out before washing.
• Hand wash only, in cool or lukewarm water (max. 30 °C) with a mild detergent.
• Do not machine wash and do not use a tumble dryer.
• Do not bleach or wring hard; press out the water gently and dry flat or hanging in the shade.

Hand washing protects the print and the fabric for longer. More tips are in the material guide.

You receive an automatic confirmation email after payment. A second email with your tracking number follows once the parcel has been dispatched. If you cannot find the emails, check your spam folder and then contact us with the email address used at checkout.

Orders are checked twice a week, every Wednesday and Sunday from 18:00 to 24:00 Beijing time (UTC+8), and then passed to production. The order processing times page shows the next date in Singapore time.

• Chinese National Day: closed 1–6 October; processing resumes on 7 October.
• Chinese New Year: closed from six days before Lunar New Year until the 7th day of the first lunar month; we reopen on the 8th day. In 2027: closed 31 January – 12 February, back on 13 February.

Orders placed before 17:00 Beijing time (UTC+8) on the day before a closure are processed before the break. You can still order during a closure: orders are accepted as usual and processed on the next working days after we reopen, as quickly as possible, and we email you the tracking number as soon as your parcel ships. During a closure our customer service is available for questions before and after purchase.

Contact us as soon as possible with your order number. Changes to size, fabric, item or delivery address can be checked until the order enters production. Once production has started some changes are no longer possible, and orders cannot be cancelled or changed after dispatch.

See order cancellation & changes.

Production and quality control take 2–5 working days after your order has been processed. Transit times depend on your address and the carrier – see our shipping & delivery page for current times.

The shipping cost and method for your address are shown at checkout before you pay.

Import taxes and duties depend on the customs rules of your country. If a carrier asks you to pay a charge on delivery, please contact us before paying and we will help you check it.

Yes. Parcels are sent in neutral, opaque outer packaging with no anime artwork or hints about the contents.

Contact us with your order number. Sometimes the parcel is already at a logistics hub but has not yet been scanned by the carrier; we will check the status for you.

Products made at different facilities may be sent separately. You will receive every available tracking number after dispatch.

Send us your order number and clear photos of the item, the packaging and the shipping label. If the carrier confirms a loss, or the item is damaged, wrong or has a production fault, our after-sales team remakes it and sends it again free of charge.

Contact us and we will arrange a new delivery. Reshipping costs 10 USD (or the equivalent in your currency). This fee is charged by the carrier for the new delivery, not by Sakume – we do not add anything on top. Please double-check your address and phone number when you order.

We do not offer a return service, because every item is made to order. If the product matches your order but you are not satisfied with it, contact us within 7 days of delivery. We refund 20% of the amount you actually paid for the item – you keep it and do not need to send it back. Shipping costs are not refunded.

Faulty, damaged, wrong or lost items are handled by our after-sales team (free remake and reship, see above).

The 20% is calculated on the amount you actually paid for the item after any discount code – not on the original price. Example: item price S$100, 10% code, amount paid S$90 → refund S$90 × 20% = S$18.

• PayPal – pay with your PayPal account

The options shown at checkout are final and may vary by currency or device. More on our payment methods page.

Prices are shown in SGD by default; you can also switch to USD, CNY. The final amount and currency are shown at checkout before you pay; your bank may charge its own conversion fee.

Yes. The whole site uses SSL encryption, and payments are handled by the payment providers themselves – we never see or store your full card details.

Email us at [email protected] or use our contact form. Please include your order number, the email address used at checkout, a short description and photos where relevant.

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